What is Webprint / SanghTech Queue & Token Management Software?
It is a cloud-based Queue Management and Token System designed for hospitals, schools, colleges, events, and organizations. It handles queues, online appointments, tokens, multi-department workflows, and advanced analytics.
Who can use Webprint software?
Webprint is ideal for hospitals, clinics, medical colleges, diagnostic centers, schools, management colleges, banks, gyms, salons, and event organizers requiring queue and appointment management.
How many clients currently use Webprint software?
We are running in 100+ institutions nationally and internationally and serving over 100,000 clients daily.
Does Webprint handle online appointments?
Yes, it includes a complete online appointment management system with token generation and real-time updates for patients or customers.
Does Webprint include Queue Management or only Token Management?
It provides both queue management and token management. Queue Management handles wait times, department routing, announcements, and analytics.
Can Webprint generate tokens via WhatsApp or SMS?
Yes, using WhatsApp/SMS API integration, tokens and appointment confirmations can be sent directly to users’ mobile phones.
What is Turnaround Time (TAT) in Webprint?
TAT measures the total time from token issuance to service completion. Webprint tracks TAT for performance monitoring and workflow optimization.
What analytics and reports does Webprint provide?
Reports include waiting times, token volumes, staff efficiency, department performance, and TAT analysis. Data can be exported for management review.
What devices are compatible with Webprint?
The software runs on Android, Windows, tablets, mobiles, laptops, and PCs. Token printing works with thermal printers.
Does Webprint provide hardware?
No. Clients must arrange their own printers, kiosks, display screens, and Android TVs. We are not responsible for hardware malfunction.
Which display screens are recommended?
We recommend TCL or Xiaomi Android Google TVs or any display screen supporting the latest Chrome browser.
Does Webprint support multi-department workflows?
Yes. Workflows can be configured as Registration → Consultation → Pharmacy → Cashier or any custom sequence.
How are tokens issued?
Tokens can be generated via Android kiosks, mobile, SMS, WhatsApp, or QR code, and optionally printed on thermal printers.
Does Webprint have virtual queue functionality?
Yes. Customers can join the queue remotely via mobile, WhatsApp, SMS, or kiosk without physically waiting.
Does Webprint integrate with Hospital Information Systems (HIS)?
Yes, Webprint is cloud-based and can integrate with HIS via APIs after coordination with your developer.
What subscription plans are available?
– Basic Plan: ₹25,000 with 2 departments and 199 tokens/day
– Standard Plan: ₹35,000 with 5 departments and 500 tokens/day
– Enterprise Plan: Custom pricing for more departments and tokens
Is WhatsApp/SMS/Email included in the subscription?
No, these are optional add-ons and not included in the base package.
How can I book a demo?
A 5-day free customized demo is available. You need an Android TV, computer, or mobile device for setup.
What support is provided?
We provide online support only from Monday to Friday, 10 AM – 4 PM via phone, email, WhatsApp. On-site support is not provided.
What if on-site training is needed?
If requested, appointment must be booked and charges for two persons’ lodging, food, and travel (both ways) must be paid in advance.
Is there a refund policy?
There is no refund policy. Subscriptions are non-refundable once purchased.
Can Webprint handle multiple locations?
Yes, Webprint can manage multiple branches or locations from a single dashboard.
Can multiple users access the system?
Yes, the software supports multi-user login with role-based permissions.
Does Webprint provide API integration?
Yes, we provide API support for integration with other hospital or school management systems.
Does Webprint work internationally?
Yes, our software runs nationally and internationally for clients around the globe.
How many clients can Webprint serve daily?
Our system serves over 100,000 clients daily across all installations.
Can I print tokens on thermal printers?
Yes, Webprint supports thermal printer token printing for kiosk and counter use.
Does Webprint track patient wait times?
Yes, the system tracks waiting times, service times, and overall TAT for performance improvement.
Can I customize the workflow?
Yes, workflows can be customized for registration, consultation, lab, pharmacy, cashier or any specific process.
Does Webprint support payment gateway integration?
Yes, it supports online payment gateway integration for appointment fees or service payments.
Can I export reports?
Yes, all analytics, TAT, and token reports can be exported in Excel or PDF format.
Is Webprint mobile-friendly?
Yes, the system works on Android and iOS mobiles for token generation and queue monitoring.
Does Webprint provide voice announcements?
Yes, the system can announce tokens using audio/voice announcements for counters or waiting areas.
Can I monitor queues remotely?
Yes, the dashboard and queue status can be monitored remotely via PC, tablet, or mobile.
Does Webprint support multi-language?
Yes, the software supports multiple languages for token display, announcement, and SMS/WhatsApp.
Can I track staff performance?
Yes, analytics include service times per staff member and efficiency metrics.
Does Webprint support offline token generation?
Yes, tokens can be generated offline via kiosk or local devices, then synced to the cloud.
What is the minimum subscription?
The Basic plan starts at ₹25,000 for 2 departments and 199 tokens/day.
What is the Standard subscription plan?
Standard plan is ₹35,000 for 5 departments and 500 tokens/day. Enterprise modules require enquiry.
Is on-site installation provided?
No, installation is conducted online/remotely.
Does Webprint require dedicated servers?
No, it is cloud-based and does not require client-side server setup.
Can I use my own domain?
Yes, Webprint supports custom domain integration for appointment portals.
Are updates included in subscription?
Yes, all software updates and improvements are included in the subscription.
Can I integrate Webprint with my existing HIS software?
Yes, after API discussion with your developer, Webprint can integrate seamlessly.
Does Webprint handle walk-in patients?
Yes, it supports walk-in token generation alongside pre-booked appointments.
Does Webprint provide queue display for multiple departments?
Yes, queue displays can show multiple departments and token status simultaneously.
Can I schedule appointments in advance?
Yes, appointments can be scheduled in advance via mobile, WhatsApp, SMS, or kiosk.
Can Webprint integrate with payment gateways like Razorpay or PayU?
Yes, Webprint supports secure payment gateway integration for online fee collection.
Is Webprint GDPR / Data compliant?
Yes, the software follows data privacy and security standards for client and patient information.
Does Webprint offer analytics dashboards?
Yes, the system provides real-time dashboards for queues, tokens, and department performance.
Can I configure token calling preferences?
Yes, audio announcements, display timing, and counter assignment can be customized.
Does Webprint have SMS reminder for appointments?
Yes, SMS/WhatsApp reminders are available as optional integration.
Can I add multiple locations or branches?
Yes, multiple locations can be managed with centralized dashboards.
Does Webprint provide training?
We provide online training only. On-site training is subject to booking and extra charges.
Is Webprint scalable for large hospitals?
Yes, the software is scalable for multiple departments, counters, and thousands of patients per day.
How can I contact support?
Contact Shreeram Dubey via WhatsApp/Mobile: +91 80580 00040 or Email: care@sanghtech.com
What is the difference between Basic and Standard plans?
Basic supports 2 departments & 199 tokens/day. Standard supports 5 departments & 500 tokens/day with optional enterprise features.
Does Webprint support Google Chrome based displays?
Yes, the system is compatible with latest Chrome browser on Android or Windows for queue display.
Is Webprint compatible with tablets and mobiles?
Yes, it works on tablets, mobiles, PCs, laptops for token calling and management.
Does Webprint support TAT reporting per department?
Yes, Turnaround Time reporting is available per department for workflow optimization.
What is Webprint / SanghTech Queue & Token Management Software?
It is a cloud-based Queue Management and Token System designed for hospitals, clinics, schools, banks, colleges, events, and organizations. It manages queues, online appointments, tokens, department workflows, and provides advanced analytics.
Who is the intended user of Webprint’s QMS / Token / Appointment system?
Our software is ideal for hospitals, medical colleges, diagnostic centers, schools, management colleges, events, gyms, banks, and government offices where queue and appointment management is required.
What industries does Webprint serve?
We serve hospitals, schools, colleges, diagnostic centers, banks, salons, gyms, events, and service organizations both nationally and internationally.
How many clients currently use Webprint software?
We are running in 100+ hospitals, schools, and institutions globally and serving over 100,000 clients daily.
What are the core features of Webprint Queue Management Software?
Features include token generation, queue management, department-wise flow, WhatsApp/SMS integration, online appointment booking, advanced analytics, TAT (Turnaround Time) tracking, and voice announcements.
Does Webprint include appointment management in its software?
Yes, Webprint includes a complete online appointment management system with token generation and real-time updates.
What is the difference between token management and queue management?
Token Management issues a digital or printed number. Queue Management goes further by managing wait times, department routing, token calling, announcements, and analytics for efficiency.
What is a virtual queue system?
A virtual queue allows customers or patients to join the line remotely through mobile, SMS, WhatsApp, or kiosk without physically waiting.
How is a token generated in Webprint?
Tokens can be generated via Android kiosk, mobile (SMS/WhatsApp), or QR code scanning. Tokens may also be printed on a thermal printer.
Can tokens be issued via WhatsApp or SMS?
Yes. With WhatsApp/SMS API integration, tokens and appointment confirmations can be issued directly to the customer’s phone.
What is Turnaround Time (TAT) in Webprint?
TAT is the total time from token issuance to service completion. Webprint tracks TAT to measure performance and improve efficiency.
What analytics and reports are available?
Reports include waiting times, token volumes, staff efficiency, department performance, and TAT analysis. Reports can be exported for management review.
Which platforms/devices are supported?
The software runs on Android, Windows, tablets, mobiles, laptops, and PCs. Token printing works with thermal printers.
Does Webprint supply hardware?
No. We do not provide hardware. Clients must arrange their own printers, kiosks, displays, and Android TVs. We are not responsible for hardware malfunction.
What display screens are compatible?
We recommend TCL or Xiaomi Android Google TVs, or any display screen supporting the latest Chrome browser.
Does Webprint support multi-department workflows?
Yes. Workflows can be configured, e.g., Registration → Consultation → Pharmacy → Cashier.
What are the subscription plans?
– Basic Plan: ₹25,000/- with 2 departments and 199 tokens/day.
– Standard Plan: ₹35,000/- with 5 departments and 500 tokens/day.
– Enterprise Plan: Custom pricing for unlimited scalability.
Is WhatsApp, SMS, or Email integration included in the subscription?
No. These are available as add-ons and not included in the base package.
How do I get a demo?
A 5-day free customized demo is available. Clients must have Android TV (with Chrome), computer, or mobile for demo setup.
What is included in support?
We provide online support only from Monday to Friday, 10 AM – 4 PM via phone, email, and WhatsApp. We do not provide on-site support in any condition. If on-site support/training is requested, appointment must be booked and charges for two persons’ lodging, food, and travel (both ways) must be paid in advance.
What is the refund policy?
There is no refund policy. Once subscription is purchased, cancellation or refund is not applicable.
Does Webprint provide hardware with software?
No. Only the software license is provided. Clients must arrange hardware. We are not responsible for hardware malfunction.
How can I contact Webprint / SanghTech?
Contact: Shreeram Dubey
WhatsApp/Mobile: +91 80580 00040
Email: care@sanghtech.com